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Therapist FAQ

(Client FAQs below)

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What can UK Therapy Guide bring to you?

What we bring to you


More quality referrals


An ever increasing number of people search for a therapist online with the current figure being over 70%! And this figure is rising.  


UKTG offers you access and visibility to this huge emerging market, using the skills of our expert media marketing team, who constantly monitor our performance and positions on Google and Bing to bring you the best results.  All of this is accessible to you, yet at an affordable price, as our fees are based on positive results.     


UKTG offers you the latest designs and technology, built by our young talented team of website developers and designers, who have made the site incredibly simple and easy for clients and therapists.



A professional, engaging therapist profile


Your profile featured on our modern, easy-to-use site designed to attract Google & Bing listings.

A brand new, quality-designed website that has been developed and invested in and upgraded according to customer feedback.  We are about to complete the process extensive improvements to all areas of the UKTG site.  We have completely redesigned and rebuilt the site to accommodate advanced functionality, improved Google and Bing positioning, enhancing mobile user journey, security and improving the invoicing and payment processes.

To both site visitors and therapists, this means a smoother user journey, resulting in more satisfied clients and more referrals for you.

A dedicated therapy support team to assist you

We are available by phone, direct messaging and email Monday to Saturday to help you navigate the UKTG website, and help you manage your referrals. Each member of our efficient and friendly support team has either a background in Psychology or Therapy training, which means we can better match clients with the right therapists for them. This means we can also provide an excellent, knowledge-based service to you.

A secure, easy-to-use therapist portal

We have very recently updated our website to include a therapist calendar which you can update regularly to show your availability. You can even add your private appointments within your therapist calendar so that you don't have to fill in multiple diaries. You can also view and manage all your active referrals in the same place within your therapist portal. This helps make the process more streamlined and much easier to use. You can also update your public-facing profile within your portal.

A thorough credential check for all therapists registered with UKTG

To help keep clients whom use our referral service safe, we ask all therapists to provide evidence of their primary training and also ask to see proof that they are accredited to one of the societies listed here.  This is what sets UKTG apart from other counselling websites. 

If you would like to register your practice with UK Therapy Guide, please go to our Therapist Subscription page. 

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How does the referrals process work?


Managing your new referrals

To view all active referrals please log in to your personal therapist profile here.

Please select the 'My Referrals' tab

Here you can view the full details of  your active referrals in the 'Manage New Referrals' drop down. You can also edit and update your therapist calendar regularly with your appointment availability. 

The Referrals Process

1. A person seeking therapy will click 'Make an Appointment' in your public profile and fill in their details. They will choose an appointment from a list of your available appointments reflected from your therapist calendar. The individual has the option to pay instantly for their first appointment. The request is then sent to the UKTG support team.

2. We assess the referral and check that the request matches your skills, training, location and requested price per session.

3. We send the referra details to your therapist profile and we send you a notification email to confirm that the individual has paid. If you would like to accept the referral and suggested appointment time, please click 'Confirm' and log in to your portal to view the referral details. 

4. IMPORTANT: If you click confirm in the referral, the person will receive an automated appointment confirmation email. The email contains your practice address, contact details and the set time and date of the booked appointment.

If the suggested appointment time is not suitable

5. If the appointment date is not suitable, you can 'Cancel' or 'Reschedule' the appointment once confirmed. If you 'Cancel' the UKTG support team will contact you.

6. The appointment, once confirmed and paid will show as 'Paid UKTG' in your therapist referrals list. If the client does not follow the link to pay ahead of the session, the status will remain as 'Offered Not Confirmed'. If you take no action on the referral, the status will remain as 'Pending'. 


If you have any questions about using the admin panel or would like to give us feedback on our processes, please Contact us


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How do I reschedule appointments?

Reschedule Appointments

If an appointment needs to be rescheduled, please select 'View' in the referral list, next to the referral. Once in the referral panel, you can select 'Reschedule Appointment' and enter the new appointment time and date and click update, which will appear on the referral.

You can also send an automated email to the client, which contains the new appointment information.

You can use the following statuses when updating your appointment from the drop down box, so that our admin team can keep track of each appointment for each referral.

  • Pending - Client has not yet been contacted by the therapist

  • Did not attend - Client did not attend the appointment

  • Cancelled by client - The client cancelled the appointment

  • Cancelled by admin - A UKTG administrator cancelled the appointment

  • Appointment Agreed - An appointment date has been set 

  • Confirmed - The appointment has taken place and the first appointment date & time has passed. 

  • Offered not confirmed - The appointment was offered but not confirmed and an automated email has been sent to the client so that they can confirm the appointment.

  • Paid - The client has paid for their session. 

IMPORTANT: Please remember to update your availability as often as you can in the therapist calendar. An weekly email reminder will be sent out to you.

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How does UK Therapy Guide's fee structure work?



Details of assessment prices are agreed before inclusion of a Therapist onto our site. UKTG charge a fee on top of the Therapist fee, which is agreed in writing before Therapist profiles are made live.  Payment of client fees is collected by UKTG.

UKTG Fees are as follows:

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How do I update my availability in the therapist calendar?

Therapist Calendar

Here you can update your available appointments for the week(s) ahead. If you confirm a UKTG appointment, it will appear in your calendar and in your active referrals list.

This will reflect on your public profile and that slot will be removed from public view. This is how your available appointments will look on your public profile in the 'Make an appointment' form.

IMPORTANT: To update your availabilty, please create appointments for the times that you will not be available to take on clients.

Here is how to create private appointments.

1. Log in to 'My Referrals' here.

2. Please double click in the therapist calendar to create a new appointment. You can set the appointment for the number of hours that you will not be available. In the example below, we have selected between 10:00 and 16:00.

This will update in your therapist calendar. 

To duplicate appointments, hold the key 'C' on your key pad and drag the appointment. This is handy if you wish to create multiple times that you will not be available for the week ahead.

Remember you can also use the UKTG calendar for your private appointments too! So that you can keep everything in one place.

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What is a professional body?

Professional or governing bodies are member organisations that regulate counsellors and psychotherapists. Members have to have completed training and be fully qualified. In addition they a need to maintain ongoing CPD (continued professional development), have insurance and work with a supervisor. These regulations also mean that members adhere to a strict code of ethics and facilitate a complaints procedure.

The governing bodies are the Professional organisations that our members belong to.

Client FAQ

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Searching for a suitable therapist?

To find a therapist just enter the relevant postcode, town or county into the search box on the Home page. You might want a therapist near to your home or work place.

A list of counsellors and psychotherapists local to you will be shown. If you click on a therapist's name their profile will appear; you can then select the therapist whose profile most appeals to you.

Using the Advanced Search option refines your search and filters search results according to fields selected such as type of problem, therapy style etc.

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Do I need Therapy?

At some point in their lives 80% of the population will suffer symptoms such as depression, anxiety, panic attacks, loss of confidence and feeling lost or fearful. This can happen out of the blue or may be triggered by a life event such as bereavement, a relationship breakdown or work related  stress. The good news is that therapy can play a big part in finding a way through these difficult times, enabling people to find a light at the end of the tunnel. Seeking help is a positive thing; it is not the end of the road, but the beginning.

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What are Counselling & Psychotherapy?

Counselling and psychotherapy are umbrella terms that cover a range of 'talking' therapies. They are delivered by trained practitioners who work with people over a short or long term period to help them bring about effective change or enhance their wellbeing.

Therapy gives you the space to explore these issues, reflect on how you respond to life events and look at the way you relate to yourself and others. Your therapist will listen and help you understand how past experiences, played out in the here and now, shape your life today.

Therapy provides clients with a consistent, safe and confidential space to explore confront and challenge difficult feelings. Your counsellor does not offer advice, but instead helps you to find answers within yourself.

Therapy is a completely confidential process and your therapist will never discuss your conversation with others.  Only if your therapist has serious concerns about you and feels the need to consult somebody else concerning your wellbeing - your GP for instance - would they do so, having first gained your consent.

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If I go ahead with therapy, who do I pay?

You pay UKTG direct for the first session at the fee stated on the therapist's profile using our simple and easy to use payment service. Further fee agreements can be made directly with your therapist.

If for some reason you don’t have access to our online service, don’t worry; you can just pay your therapist direct.

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How many people in the UK have counselling or psychotherapy?

More and more people are realising the benefits of therapy and are seeking help.

At some point in their lives 80% of the population will suffer symptoms such as depression, anxiety, panic attacks, loss of confidence and feeling lost or fearful. This can occur out of the blue or may be the result of  a life event such as bereavement, a relationship breakdown or work related stress. The good news is that therapy can play a big part in finding a way through difficult times, enabling people to find a light at the end of the tunnel. Seeking help is a positive step; it is not the end of the road, but the beginning.

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How can I be assured of a Therapists’ professionalism?

Every counsellor, psychotherapist, psychologist and psychoanalyst registered on the UKTherapyGuide has had their qualifications checked and ratified. They all operate within the strict ethical guidelines set out by the appropriate governing bodies, including: UKCP, BACP and the BPC, UKRCP, BCP, amongst others.

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What are the Different Types of Therapy?

Face To Face Open Ended therapy is a more in depth therapeutic approach that gives you the opportunity to explore different aspects of your life over a greater time span. Face to Face Time Limited therapy, (12 sessions) is a more focused, goal-orientated approach in which specific issues can be addressed.

Telephone therapy is sometimes preferred by clients as telephone sessions can be useful in situations where it is difficult for the client to get to sessions due to travel, family or work commitments.

Email therapy provides an alternative to telephone therapy for clients who are unable to attend face to face sessions.

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How often do I attend Therapy?

Most therapy treatments take place weekly. However, this can be discussed direct with the therapist at assessment so that you can plan the timing of sessions to suit you.

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Can I call UK Therapy Guide for therapeutic services?

The UK Therapy Guide team can offer telephone support on technical issues with regard to the website and answer questions regarding our services. They are not however trained to provide any therapeutic or counselling services over the phone.  If you require help in this way, please browse the therapists listed on the site to locate the ideal therapist for you.  Once you have contacted them through their profile, your first therapy session can be arranged.

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