What is telephone counselling?
Telephone counselling, also referred to as telephone therapy, is a type of counselling or therapy that is conducted via telephone rather than in person. It serves as a platform for individuals seeking emotional, psychological, or behavioural support. Qualified counsellors or therapists deliver this service, offering guidance, assistance, and therapeutic interventions.
During a telephone counselling session, the counsellor and client engage in a conversation similar to what would take place during an in-person counselling session. The counsellor actively listens, demonstrates empathy and understanding, and may provide valuable insights, strategies, or interventions to address the client’s specific concerns. Additionally, the counsellor may employ diverse therapeutic techniques and approaches tailored to the individual’s unique needs.