What is telephone counselling?

Telephone counselling, also referred to as telephone therapy, is a type of counselling or therapy that is conducted via telephone rather than in person. It serves as a platform for individuals seeking emotional, psychological, or behavioural support. Qualified counsellors or therapists deliver this service, offering guidance, assistance, and therapeutic interventions.

During a telephone counselling session, the counsellor and client engage in a conversation similar to what would take place during an in-person counselling session. The counsellor actively listens, demonstrates empathy and understanding, and may provide valuable insights, strategies, or interventions to address the client’s specific concerns. Additionally, the counsellor may employ diverse therapeutic techniques and approaches tailored to the individual’s unique needs.

Why do people use telephone counselling?


Telephone counselling offers a convenient option for individuals who may have limited mobility, live in remote areas, or face transportation challenges. It eliminates geographical barriers and allows people to access counselling services from the comfort of their own homes.

Anonymity and Privacy

Some individuals may feel more comfortable and safe discussing sensitive or personal issues over the phone rather than face-to-face or on a video call. Telephone counselling provides a certain level of anonymity, which can enhance feelings of safety and encourage individuals to open up more freely.

Reduced Stigma

For some people, seeking therapy or counselling can still carry a social stigma, making it challenging to reach out for support. Telephone counselling provides a discreet and confidential option that allows individuals to seek help without the fear of being judged, stigmatised, or having their privacy compromised by others.

Convenience and Flexibility

Telephone counselling provides flexibility in terms of scheduling. It eliminates the need to travel to a physical location and allows individuals to set appointments that suit their availability. This can be particularly beneficial for those with busy schedules or time constraints.

Why do people choose telephone counselling?


There are all kinds of reasons why people choose online counselling, but many find the experience is more discreet and confidential.


They feel that being able to experience counselling from the comfort of their own home or office is less embarrassing and allows them to discuss personal issues more openly without feelings of guilt or shame.


Instead, they can use a mobile phone, laptop or desktop computer and talk in a room where they know they will not be overheard.

Telephone counselling and remote therapy is just as effective

Numerous studies and NHS research has found online counselling and remote therapy to be just as effective as visiting a counsellor or therapist face to face.
Some clients who have the time for face to face therapy even prefer online counselling because they find it gives them more flexibility and comfort.

If you would like some help & support, please speak with one of our therapists

Find a telephone counsellor today

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For advice on finding a suitable therapist, contact our dedicated support team.